Refund policy

REFUND POLICY

Last updated: September 25, 2026

Thank you for shopping with Velora Crochet.

Velora Crochet is a digital crochet pattern store operated by Kieu Ngoc LLC, Colorado, United States.

Please read this Refund Policy carefully before purchasing.

1. DIGITAL PRODUCTS

All products sold by Velora Crochet are digital crochet pattern files, typically delivered in PDF format.

No physical item, finished crochet product, yarn, crochet hook, or other physical goods will be shipped.

Because digital products are delivered electronically and can be accessed or downloaded shortly after purchase, they generally cannot be returned in the same way as physical products.

2. REFUNDS FOR DIGITAL DOWNLOADS

Once a digital pattern has been delivered, accessed, or downloaded, purchases are generally non-refundable, except where required by applicable law or where there is a verified problem with the digital product.

Please carefully review the product title, description, images, skill level, language, and other product information before completing your purchase.

We do not normally provide refunds for:

• Change of mind
• Accidental purchases after the digital file has been delivered or accessed
• Purchasing the wrong pattern
• Not reading the product description before purchasing
• Difficulty level being different from what the customer expected when the skill level was disclosed on the product page
• Not having the required software, device, yarn, crochet hook, or materials
• Purchasing a crochet pattern while expecting a finished physical item
• Personal preference regarding the pattern or finished result

This does not affect any rights you may have under applicable consumer protection laws.

3. PROBLEMS WITH YOUR DIGITAL FILE

If there is a genuine issue with your purchased file, please contact us before requesting a refund.

Examples may include:

• The PDF file is corrupted or cannot be opened
• The download contains the wrong pattern
• A required file is missing from the purchase
• You were charged more than once for the same order due to a technical error
• A technical issue on our side prevents us from providing the purchased digital product

Whenever reasonably possible, we will first attempt to correct the issue by replacing, repairing, or resending the digital file.

If we are unable to provide the product you purchased, a refund may be issued where appropriate.

4. DUPLICATE PURCHASES

If you accidentally purchase the exact same digital pattern more than once, please contact us with both order numbers.

Verified duplicate purchases may be eligible for a refund at our discretion, provided the request is made within a reasonable period of time.

5. DOWNLOAD OR EMAIL DELIVERY ISSUES

Not receiving your download email immediately does not automatically mean that your order is eligible for a refund.

Please first:

• Check your Spam, Junk, and Promotions folders
• Confirm the email address used during checkout
• Allow up to 15 minutes for delivery
• Visit our Download Help page for additional instructions

Download Help:
/pages/download-help

If you still cannot access your purchase, please contact us and we will assist you.

6. PATTERN SUPPORT

A refund is not normally issued because a customer requires help understanding a pattern.

If you have a question about one of our crochet patterns, please contact us with:

• Your order number
• The name of the pattern
• The email address used at checkout
• A clear description of the issue

We will make reasonable efforts to help resolve pattern-related questions.

7. EUROPEAN UNION AND UNITED KINGDOM CUSTOMERS

Customers located in jurisdictions that provide cancellation or withdrawal rights for digital content may have additional legal rights.

Where permitted by applicable law, your right to cancel digital content may end once delivery or downloading begins if you have expressly consented to immediate digital delivery and acknowledged that doing so may affect your cancellation or withdrawal rights.

Nothing in this policy is intended to limit rights that cannot legally be excluded.

8. REFUNDS REQUIRED BY LAW

Regardless of the terms above, Velora Crochet will provide refunds, replacements, or other remedies when required under applicable consumer protection law.

9. APPROVED REFUNDS

If a refund is approved, it will generally be returned to the original payment method.

Processing times may vary depending on your bank, card issuer, payment provider, or Shopify payment processing system.

10. CONTACT US

If you believe there is a problem with your purchase, please contact us before opening a payment dispute whenever possible.

Contact page:
/pages/contact

Please include your order number and the email address used when placing your order.

Velora Crochet
Operated by Kieu Ngoc LLC
Colorado, United States