Terms of service
TERMS OF SERVICE
Last updated: September 25, 2026
Welcome to Velora Crochet.
These Terms of Service (“Terms”) govern your use of the Velora Crochet website and your purchase and use of products offered through our store.
Velora Crochet is operated by Kieu Ngoc LLC, Colorado, United States.
By accessing our website, placing an order, or purchasing a digital product from Velora Crochet, you agree to these Terms.
Please read them carefully before making a purchase.
1. ABOUT VELORA CROCHET
Velora Crochet sells digital crochet patterns and related downloadable content.
Unless clearly stated otherwise on a product page, our products are digital files only.
No finished crochet item, yarn, crochet hook, craft supplies, or other physical goods are included or shipped.
2. DIGITAL PRODUCTS
Products may include:
• Crochet pattern PDF files
• Written crochet instructions
• Photos or diagrams
• Sizing information
• Materials lists
• Yarn recommendations
• Pattern-related digital resources
The exact contents of each purchase are described on the applicable product page.
Product photographs may show finished crochet items for illustration purposes. Purchasing a listing does not mean you are purchasing the finished item shown in the photographs.
3. DIGITAL DELIVERY
Digital products are delivered electronically after successful payment.
In most cases, your download will be available shortly after checkout.
You are responsible for:
• Providing a valid email address
• Checking your email, Spam, Junk, and Promotions folders
• Downloading your purchased files
• Saving a copy of your files to your device
Occasionally, delivery may be delayed by payment processing, email providers, or technical issues.
If you have difficulty accessing your files, please visit our Download Help page or contact us.
Download Help:
/pages/download-help
4. CROCHET TERMINOLOGY AND SKILL LEVEL
Velora Crochet patterns use standard US crochet terminology unless otherwise stated on the individual product page.
Skill levels, finished measurements, yarn requirements, hook sizes, and other pattern details may vary by design.
Customers are responsible for reviewing the product description before purchasing to determine whether a pattern is appropriate for their experience level and intended project.
5. PERSONAL LICENSE
Unless otherwise stated, purchasing a Velora Crochet pattern grants you a limited, non-exclusive, non-transferable license to use the pattern for personal crochet purposes.
The pattern itself remains protected intellectual property.
Purchasing a pattern does not transfer ownership of the design, written instructions, photographs, graphics, charts, or other copyrighted materials.
6. PROHIBITED USE OF PATTERNS
You may not:
• Resell our digital pattern files
• Redistribute our patterns
• Share purchased files with other people
• Upload our files to websites, social media, cloud-sharing services, forums, groups, or file-sharing platforms
• Copy and publish substantial portions of our written instructions
• Translate and redistribute our patterns without written permission
• Repackage our patterns into bundles for resale
• Claim our pattern designs or written instructions as your own
• Use our files to create competing digital pattern products
Each purchase is intended for use by the individual customer who purchased the pattern.
7. SELLING FINISHED ITEMS
Unless a specific product states otherwise, you may sell finished handmade items that you personally create using a Velora Crochet pattern on a small-scale basis.
You may not use our pattern files themselves as products for resale or redistribution.
Mass manufacturing or commercial production based on our patterns requires prior written permission.
Where practical, we appreciate credit such as:
“Pattern by Velora Crochet”
Credit is appreciated but does not replace compliance with these Terms.
8. PRODUCT IMAGES AND RESULTS
Crochet is a handmade process.
Your finished item may differ from photographs shown on our website due to factors including:
• Yarn type
• Yarn color
• Hook size
• Crochet tension
• Gauge
• Individual technique
• Modifications made by the crocheter
• Photography and screen display differences
Images are provided as visual examples and are not a guarantee that every finished project will look identical.
9. PRICES AND PAYMENTS
Prices are displayed in the currency shown on the website at the time of purchase.
We may change prices, promotions, discounts, or product availability at any time without prior notice.
You agree to provide accurate billing and payment information when placing an order.
Orders may be declined or cancelled if we reasonably believe that:
• Payment has failed
• Payment information is inaccurate
• Fraud or unauthorized activity is suspected
• A technical pricing error has occurred
• The transaction violates applicable law or payment provider rules
10. TAXES
Applicable taxes may be calculated and collected depending on your location and the requirements of applicable law.
Customers are responsible for any taxes or obligations that legally apply to their purchase.
11. REFUNDS
Because our products are digital goods, purchases are generally non-refundable once a digital file has been delivered, accessed, or downloaded, except where required by law or where there is a verified problem with the purchased digital product.
Please review our Return and Refund Policy for complete information.
Nothing in these Terms limits consumer rights that cannot legally be excluded.
12. ORDER AND DOWNLOAD SUPPORT
If you experience a technical problem with your order or digital file, please contact us.
To help us assist you efficiently, please provide:
• Your order number
• The email address used at checkout
• The name of the pattern
• A description of the issue
We may first attempt to resolve the issue by correcting, replacing, or resending the digital file.
13. PATTERN SUPPORT
We aim to provide clear and useful crochet instructions.
However, crochet experience and interpretation may vary between customers.
Pattern support does not include:
• Personalized crochet lessons
• Completing a project on your behalf
• Providing unlimited one-on-one instruction
• Rewriting an entire pattern for a different yarn, size, or construction method
We will make reasonable efforts to clarify genuine pattern-related questions.
14. WEBSITE ACCURACY
We make reasonable efforts to ensure that product descriptions, prices, images, and other website information are accurate.
However, typographical errors, technical errors, or incomplete information may occasionally occur.
We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary.
15. INTELLECTUAL PROPERTY
The Velora Crochet name, website content, pattern text, original graphics, photographs, layouts, downloadable materials, and other original content are protected by applicable intellectual property laws.
Except for the limited rights expressly granted under these Terms, no content may be copied, reproduced, distributed, republished, sold, or commercially exploited without permission.
16. PROHIBITED WEBSITE USE
You may not use our website or services:
• For unlawful purposes
• To violate intellectual property rights
• To distribute malware or harmful code
• To interfere with website security or operation
• To attempt unauthorized access to our systems
• To submit fraudulent orders
• To scrape or systematically extract website content for unauthorized commercial use
• To impersonate another person or provide deliberately false information
17. THIRD-PARTY SERVICES
Our store may use or link to services provided by third parties, including payment processors, Shopify, analytics providers, social media platforms, or other service providers.
We are not responsible for third-party websites or services that we do not control.
Your use of third-party services may also be subject to their own terms and privacy policies.
18. AVAILABILITY OF THE WEBSITE
We do not guarantee that our website, downloads, or services will always be available without interruption.
Temporary interruptions may occur due to maintenance, technical problems, hosting issues, updates, or events outside our reasonable control.
19. DISCLAIMER
To the extent permitted by applicable law, our website and digital products are provided on an “as available” basis.
We do not guarantee that every pattern will be suitable for every customer's skill level, materials, intended use, or personal preferences.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Velora Crochet and Kieu Ngoc LLC will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or digital products.
Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.
Nothing in these Terms limits liability where such limitation is prohibited by law.
21. CONSUMER RIGHTS
Customers may have rights under consumer protection laws in their country, state, province, or region.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be waived.
22. GOVERNING LAW
These Terms are governed by the laws applicable to Kieu Ngoc LLC in the State of Colorado, United States, without limiting any mandatory consumer protection rights that may apply to customers in other jurisdictions.
Any dispute will be handled in accordance with applicable law and jurisdictional requirements.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, website, or legal requirements.
The updated version will be published on this page with a revised “Last updated” date.
Continued use of our website after an update is subject to the current version of these Terms.
24. CONTACT US
Questions about these Terms or your purchase may be submitted through our Contact Us page:
/pages/contact
Velora Crochet
Operated by Kieu Ngoc LLC
Colorado, United States